This interview identified the user profile for our proposed system, identified the current systems used, the benefits and problems of these systems, and established criteria upon which users most often base their restaurant selections. The interview contained questions asking individuals what current systems they use and focused on systems that we had previously established, asking more explicit questions about these systems, specifically Internet based search engines for restaurants. The interview was open-ended because we wanted potential users to provide as much information as possible about the task and we hoped to avoid limiting the individuals to certain systems or concepts.
The questions on this interview were as follows:
1. How do you get information about restaurants where you might be interested in eating?
2. How do you determine where you will eat when you are already away from home?
3. What criteria do you base your search on? (Cost, location, payment ,food description ,etc)
4. Would it be helpful to have easy access to information about restaurants while away from home?
5. How do you search for restaurants when you are not in your hometown?
6. Do you often look up restaurants you have already been to for their phone number or address?
7. Do you call restaurants for information? If so, what kinds of questions do you ask? Do you usually get satisfactory answers?
8. What are the problems that you have encountered with any of these methods for finding a restaurant (indicate method and problem)?
9. How often do you get to a restaurant only to find that the line is longer than you are willing to wait?
10. Do you use Internet-based search pages to find information about restaurants?
If so...
a. Are there features that are not there that you wish you could have?
b. Would being able to make reservations (when appropriate) be useful?
11. Do you own or have access to a PDA (Personal Digital Assistant)?
If so...
a. What do you use your PDA for?
b. Are you skilled at using your PDA and writing to it with the stylus
c. Do you access the Internet from your PDA?
d. How often do you carry your PDA?
The questions on this interview were as follows:
1. How do you get information about restaurants where you might be interested in eating?
2. How do you determine where you will eat when you are already away from home?
3. What criteria do you base your search on? (Cost, location, payment ,food description ,etc)
4. Would it be helpful to have easy access to information about restaurants while away from home?
5. How do you search for restaurants when you are not in your hometown?
6. Do you often look up restaurants you have already been to for their phone number or address?
7. Do you call restaurants for information? If so, what kinds of questions do you ask? Do you usually get satisfactory answers?
8. What are the problems that you have encountered with any of these methods for finding a restaurant (indicate method and problem)?
9. How often do you get to a restaurant only to find that the line is longer than you are willing to wait?
10. Do you use Internet-based search pages to find information about restaurants?
If so...
a. Are there features that are not there that you wish you could have?
b. Would being able to make reservations (when appropriate) be useful?
11. Do you own or have access to a PDA (Personal Digital Assistant)?
If so...
a. What do you use your PDA for?
b. Are you skilled at using your PDA and writing to it with the stylus
c. Do you access the Internet from your PDA?
d. How often do you carry your PDA?
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